TERMS & CONDITIONS

Welcome! We aim to make your shopping experience at Maria Fekih as effortless as possible.

When shopping online from the Maria Fekih website you are automatically accepting our terms and conditions. Without prior notice at any time, these terms and conditions are subject to change at our sole discretion. Therefore, we recommend that you read the following carefully before placing your order.

This website www.mariafekih.com is operated in English and published by Maria Fekih ApS, a private limited company registered in 2010 with the Danish Business Authority under the VAT no. DK33367481

Frederiksberg Allé 19 B, 1820 Frederiksberg C, Denmark

Phone +45 31 31 19 71

Email contact@mariafekih.com

 

PRICES

Prices shown on this website are in EUR. All orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant expenses (local taxes, customs, VAT etc.) to release your order, are included in the price.

Prices are subject to change in our sole discretion, without prior notice at any time.

 

ONLINE ORDERS

To make purchases on this website, easily browse the e-store and select your Maria Fekih garment, your size and complete your order. If your order contains several garments, we will ship altogether based on the garment with the latest manufacturing time.

Once you have placed your order, you will receive an order confirmation by email. Your invoice will be enclosed in the shipment.

We reserve an explicit right to cancel your order, whether or not your order has been placed and you have been charged. This may be due to errors in prices or information, extended fabric deliveries or discontinuations etc. We will notify you by email in advance of any such action, and we will refund payments in full to the payment method used when placing your order. We will not be liable for any damages or costs caused by the cancellation.

We accept orders from private customers only. You are not allowed to place an order for or on behalf of a business, except with prior agreement.

 

TIMESCALE

Each Maria Fekih garment is made in Denmark by elite dressmakers using luxurious fabrics, embroideries and lace. All garments (dresses, jackets, tops etc.) in the e-store are available to order in standard sizes and takes up to 12 weeks to create and up to 4 weeks for wedding veils, before shipping. We recommend ordering your garment sooner than later to ensure that you will receive your garment well in advance of your wedding/wear date.

 

PAYMENT & SECURITY

The full payment is charged to your account at the time your order is shipped.

We accept payments with PayPal and following credit/debit cards: Visa, Visa Electron, Mastercard, Maestro and JCB.

All transactions on this website are processed using QuickPay, a secure online payment gateway that encrypts your card details in a safe host environment.

To help ensure that your shopping experience is safe and secure, we use SSL technology (Secure Socket Layer) that provides for the safe transmission of your personal data, including credit and debit card information.

 

SHIPPING & DELIVERY

Free shipping on all orders worldwide. Unfortunately, at this time we are unable to ship orders to Russia, Turkmenistan and P.O. boxes.

We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant expenses (local taxes, customs, VAT etc.) to release your order, are included in the price.

All orders are shipped from our studio in Denmark by our courier DHL Express and are trackable and insured during transit. Upon receipt of the package, this insurance coverage expires.

Shipping times may vary and can be delayed due to customs issues or unforeseen circumstances and are therefore indicative only.

Denmark 1 – 2 days

Europe 1 – 3 days

Rest of the World 3 – 7 days

 

RETURN POLICY

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you may withdraw from your contract of purchase at any time within 14 days, effective from the date you or a third party, other than the couriers, has taken the package into their possession.

To withdraw from your contract of purchase, you have to request a return by sending us an email to contact@mariafekih.com with the subject “Return request”. The email must include the date of the order, order no./invoice no., the date of receipt, your name and address.

You are required to return the garment to us immediately and no later than 14 days after the date you have notified us of your decision to withdraw.

Return shipping is free of charge when using our courier DHL Express. Use the pre-printed return label found inside the original package and contact your local DHL Express to organise pick up. This service also releases you from the responsibility for loss or damage during transit.

If you decide to return using a different shipping method, costs will be at your expenses and responsibility. We will not compensate for lost or damaged returns.

Before returning please be aware, that you are liable for any diminished value of your order resulting from your handling. Therefore, we emphasise that you take great care when trying on these luxurious garments. All garments must be returned in unused, unworn, unwashed, unaltered and undamaged condition, without any odour, makeup etc. and in its original packaging, enclosed the original invoice. Orders must be returned from within the same country they were originally shipped to.

We reserve the right to withhold refunds until we have received and inspected your returns. Immediately and within 14 days at most, effective the day that we received your returns, we will refund payments in full to the payment method used when placing your order. In the case that your returns do not meet our return policy, we will evaluate the diminished value of the garment at our sole discretion, and only part or none of your order amount will be refunded to you.

Customised garments cannot be returned. 

Return address:

Maria Fekih ApS, Frederiksberg Allé 19 B, 1820 Frederiksberg C, Denmark

 

SIZING

All our garments are made in standard sizes. Our size chart indicates approximate body measurements, not garment measurements, and may not reflect your usual size in regular clothing.

If your body measurements fall in-between sizes, we recommend choosing a larger size. Should you have any doubts, our team will be delighted to support you with the best size according to your body measurements and the specific Maria Fekih garment.

Our size guide is to be found on every product page.

 

ALTERATIONS

Due to the nature of online shopping, we cannot provide an alterations service. We recommend that you contact a local skilled tailor to assist you with the final alterations of your garment for a perfect fit on your wedding/wear date.

We will not be liable for the result, neither the cost of alterations.

 

CARE GUIDE

Maria Fekih garments are made from luxurious and delicate fabrics like silk, tulle, embroideries and lace and must be carefully worn and maintained. Avoid contact with abrasive surfaces to protect the fabric from damage and care should be taken when wearing jewellery, watches, perfume etc.

Care for your luxury Maria Fekih garment by specialist dry cleaning only.

Your garment will arrive protected in a garment bag or box to ensure it remains in perfect condition.

For long-term storage, we recommend storing in an acid-free box and tissue paper. Storage of textiles must be in a clean, cool, dry and dark area with no changes in temperature, humidity and light. Loft and basements are not optimal storage areas.

 

HANDCRAFTED

We make every effort to ensure our reproductions are exact, nevertheless, all our garments are handcrafted, and there may be small variations between your garment and the one photographed. Likewise, there may be slight variations in the fabrics from our suppliers. Colours are displayed as accurately as possible, however as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of colour will be accurate.

 

DISCLAIMERS & COPYRIGHT

To the fullest extent permitted by law, we will not be liable for any kind of direct or indirect damages, loss or claim, including lost profits, lost revenue, lost savings, replacement costs or any similar damages arising from your order, improper use of our garments or any resulting from the information in this website or otherwise connected to this website. This also applies to all websites, which we link to. We have no control over these external websites and assumes no responsibility.

All content on this website including designs, photography and text is the property of Maria Fekih. Downloading content from this website is allowed for personal use only.

 

COMPLAINTS & GOVERNING LAW

Any errors or defects in your garment must be invoked within a reasonable time and no later than 24 months from the date of invoice. It is your duty to specify and show the error or defect. This does not cover errors or defects caused by improper use, faulty maintenance or general wear.

In case you wish to make a complaint about a garment ordered from us, please email us at contact@mariafekih.com giving full details including invoice no., your name, address and contact details.

All legal disputes arising out of or in connection with an order from us shall be governed exclusively by the laws of Denmark in Danish courts.

 

PRIVACY POLICY

Maria Fekih will collect your personal data (name, phone no., email, address and wedding/wear date) to process your order, support your experience throughout this website including the online booking system, and when interacting with us in person, by email and social media. We keep your personal data for as long as we find it necessary to achieve the purpose for which they were collected.

We are delighted to receive photos of you wearing a Maria Fekih garment and sincerely appreciate when we may use these on our website and social media.

If for any reason you want your data or photos erased, we fully respect that and will do so immediately. You have the right to obtain access to the personal data held about you, and to correct or erase these when no longer needed. Please send us an email at contact@mariafekih.com with your request.

We appreciate your trust in us to treat your data safely and never forwarding these to third parties.

 

COOKIE POLICY

To make this website work properly and provide a better user experience, we use small data files called cookies on your computer, tablet or mobile device. Cookies will store information about your actions and preferences and provide anonymised tracking data to third party applications like Google Analytics.

 

QUESTIONS

Should you have any questions, please do not hesitate to contact us – we will be delighted to assist you.

Call

+45 31 31 19 71