RETURN POLICY

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you may withdraw from your contract of purchase at any time within 14 days, effective from the date you or a third party, other than the couriers, has taken the package into their possession.

To withdraw from your contract of purchase, you have to request a return by sending us an email to mail@mariafekih.com with the subject “Return request”. The email must include the date of the order, order no./invoice no., the date of receipt, your name and address.

You are required to return the garment to us immediately and no later than 14 days after the date you have notified us of your decision to withdraw.

Return shipping is free of charge when using our courier DHL Express. Use the pre-printed return label found inside the original package and contact your local DHL Express to organise pick up. This service also releases you from the responsibility for loss or damage during transit.

If you decide to return using a different shipping method, costs will be at your expenses and responsibility. We will not compensate for lost or damaged returns.

Before returning please be aware, that you are liable for any diminished value of your order resulting from your handling. Therefore, we emphasise that you take great care when trying on these luxurious garments. All garments must be returned in unused, unworn, unwashed, unaltered and undamaged condition, without any odour, makeup etc. and in its original packaging, enclosed the original invoice. Orders must be returned from within the same country they were originally shipped to.

We reserve the right to withhold refunds until we have received and inspected your returns. Immediately and within 14 days at most, effective the day that we received your returns, we will refund payments in full to the payment method used when placing your order. In the case that your returns do not meet our return policy, we will evaluate the diminished value of the garment at our sole discretion, and only part or none of your order amount will be refunded to you.

Customised garments cannot be returned.

 

Return address:

Maria Fekih ApS, Frederiksberg Allé 19 B, 1820 Frederiksberg C, Denmark